An invitation to....
'Fix the Equipment, but Service the Customer'
Do you believe that giving top class service to your existing customers is the best way to obtain repeat business?
Do all your staff demonstrate the same belief as you? Do they practice what you preach, or do they sometimes focus on servicing the equipment, and forget - or don't have time, - to give your customers the superior service that you know is so critically important?
Unless your customer service is perfect, you may find this Mentor Customer Service Training Day will be a useful and practical skills development day for you/your team.
Superior Customer Service Training Day Agenda
You will learn how to.....
- Present yourself positively to customers
- Maintain a positive attitude even in difficult situations
- Establish a 'talking' relationship with your customers
- Respond positively to the person who has a complaint
- Help your customer see the value of the solution to their problem
- Spot and naildown opportunities for further business
When:
- Tuesday, 30 September 2008, 09.30 to 16.30
Where: Conference Centre, The Britannia Hotel, Standish, Wigan WN6 OSR
Cost: £199.00 plus VAT per place, including lunch and all refreshments
Or can be tailored and delivered in house for customer service teams (please ring us for details)
Listed below are the main benefits to be gained from this Customer Service Training Day
Confidence and Assertiveness - Develop more self-confidence, particularly under pressure and in new situations. Recognise the difference between assertiveness and aggression and be more in control.
Communication - Develop improved communications both personally and within the Company. Be more persuasive and put ideas across so as to avoid misunderstandings and conflict.
Presentation Skills - Overcome fear of an audience. Be at ease in front of groups and in meetings. Think on your feet. Say what you want to say in a professional manner.
Interpersonal Skills - Deal more effectively with people. Inspire, motivate and lead others. Develop rapport and understanding with a wide range of people.
Enthusiasm - Be an inspiration to others. Operate at peak performance. Set and accomplish goals - change intentionos into commitments. Form new plans of action. Become better organised and use your time more effectively.
Control Worry - Think constructively. Solve personal and business problems. Manage stress and tension.
Improve Service - Deal with difficulties and problems more positively. Take on more responsibility. Manage change in a positive way. Develop closer relationships with people at all levels.
Questioning and Listening - Develop your questioning and listening skills so that you find it much easier to get on your customer's agenda, and you are better able to service the customer rather than just fixing the equipment.
Please click on the link to take you to our on-line booking form.
http://www.mentorcorporatecoaching.co.uk/customer-service-training-day-form.php
